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79,600 $

Median Base Salary

How much does a Customer Operations Manager make in Washington, D.C. ?

The base salary for a Customer Operations Manager in Washington, D.C. is 79,600 $. Also known as: Customer service manager, Client operations manager, Customer experience manager, Client services manager.
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79,600 $

Median Base Salary (percentile 50th)

64 observations

Excellent Confidence

23,700 $ Bonus per year

79,100 $ of Stock

Base salary varies with experience. Register at TalentUp.io platform to learn about associated salaries based on seniority and percentiles. (Updated: Oct. 9, 2024)

Chart

67600.0 $

Min salary

99200.0 $

Max salary

Gender gap

Male

52%

Female

48%

Balanced position

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Carles Font

CEO and Partner | Q-tech

Responsibilities: •Oversee and manage the day-to-day operations of the customer support team •Develop and implement strategies to improve customer satisfaction and retention •Monitor and analyze customer service metrics to identify areas for improvement •Train and coach customer support representatives to ensure high-quality service delivery •Handle escalated customer issues and provide resolution as needed •Collaborate with other departments to address customer needs and concerns Requirements: •Bachelor's degree in business administration, management, or a related field •Strong communication and interpersonal skills •Proven leadership experience or potential •Solid understanding of customer service principles and practices •Ability to analyze data and make data-driven decisions •Excellent problem-solving and decision-making abilities •Willingness to work flexible hours as needed Preferred Skills: •Experience with customer relationship management (CRM) software •Knowledge of industry-specific customer service best practices •Familiarity with customer support ticketing systems •Ability to multitask and prioritize in a fast-paced environment •Certification in customer service or related field,

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